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Refund Policy

Refund Policy

 

 

 

Refund and Return Policy

We are committed to provide our customers with the best online shopping experience & satisfaction. We welcome your feedback and try to enhance the shopping experience of our customers, while working on your feedback and we are always ready to go above and beyond for our customers.

How to Initiate A Refund

In case you are unsatisfied with the received purchase, we request you to reach us at windwalker2022@hotmail.com with your order details, and we shall revert back to you at the earliest with the details of return shipping process.

Returns

we are happy to assist you with returns subject to following criteria:

  • The products should be purchased only from luckupvip.com and not from any other retailer be it online or offline.
  • Return request should be raised within 30 business daysfrom the date of delivery.We will not be able to offer a refund or exchange for any orders that exceed the 30 business day refund period. 
  • Products should be unused with all the tags and original packaging should remain intact and should be sent along with the products.
  • We will accept return only with sending a wrong product, wrong size or serious quality problems.
  •  Kindly note that during a promotion, specific rules will apply for returning a promotional product or freebies if the correct product has been delivered.

 

Precautions for return delivery

Shipping costs are subject to availability.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Damaged, Wrong product, Exchanges

Post receipt of the returned Products, our team will inspect the same. Once approved as an eligible return, we will initiate the refund for your transaction and in case of exchange we will update your details and ship you the right products. In either scenario your return or exchange issue will be closed within 1-2 weeks of our receiving of the return package from you. You will be responsible for paying for your own shipping costs for returning your item.

Delay in receiving the order

If you don't receive your products and you can't track it, we recommend reaching us by mail so that we can assist you with right details. We shall handle such issues strictly and take necessary steps to resolve it at the earliest.

Refunds

We may provide Refunds in the event of:

  • Cancellation by Customer on luckupvip.com before shipping.
  • In certain situations partial refunds might be granted if applicable (items not in original condition, damage or missing part, items returned more than 30 days after delivery.
  • Return of products purchased by the Customer, subject to eligibility for return.
  • Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. 

Refunds Policy

  • If you have paid using a credit card, refund will be credited to your credit card account, within 5 to 7 business
  • If you have paid using debit card/internet banking, amount will be refunded to your bank account within 7 to 14 working days.

However, the actual credit to your account will depend on your banks processing time. If you do not receive a credit within this time, please check with your bank and let us know if you face any issues with the same.

The amount will be refunded in the Bank account through Electronic Funds Transfer. We do not provide any cash /cheque / DD refund.

 

Except for the events as explicitly stated in this Policy, you will not be entitled for any refund.

Refund Timelines

We usually initiate eligible refunds within 7 working days from receipt of products at our warehouse. You will also be informed via email on the refund status.

Kindly note that refund to the customer’s bank or credit card account is subject to estimated processing time lines provided by the banks. 

Special Note

Since the products are displayed online on different screen resolutions, there may be possibilities that colors or design of the product delivered may vary in actual colour. Customers are requested to read all the details and disclaimer on product page before placing the order.